{"id":4144,"date":"2024-05-30T13:01:39","date_gmt":"2024-05-30T13:01:39","guid":{"rendered":"https:\/\/myavis.lt\/avisnow\/rules-for-handling-consumer-complaints\/"},"modified":"2024-11-20T20:24:38","modified_gmt":"2024-11-20T20:24:38","slug":"rules-for-handling-consumer-complaints","status":"publish","type":"page","link":"https:\/\/myavis.lt\/en\/avisnow\/rules-for-handling-consumer-complaints\/","title":{"rendered":"Rules for handling consumer complaints"},"content":{"rendered":"
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Rules for handling consumer complaints<\/span><\/h1>\n\n\n\n\n\n\n\n\n\n\n
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The Rules of Consumer Complaints Handling (hereinafter – the Rules<\/strong>) provide for the procedures for handling complaints submitted by consumers UAB LITIDEAL, company code: 111444388, address: Laisv\u0117s pr. 3, Vilnius, Lithuania, el. p. avisnow@avis.lt (hereinafter ” LITIDEAL<\/strong>“).<\/span><\/p>\n

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Terms used in the Rules:<\/span><\/p>\n

Customer<\/strong> – a natural person (consumer) to whom LITIDEAL provides services for his\/her personal purposes.<\/span><\/p>\n

Complainant<\/strong> – an existing or potential Customer who has lodged a Complaint in relation to the services provided by LITIDEAL and\/or the contracts concluded with LITIDEAL.<\/span><\/p>\n

Complaint<\/strong> – a written appeal by the Applicant to LITIDEAL on the grounds that the Applicant’s rights or legitimate interests have been violated in relation to the services provided by LITIDEAL to the Applicant\/contracts concluded, and requesting that the Applicant’s claims be satisfied.<\/span><\/p>\n

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Claimants who believe that LITIDEAL has violated their rights or legally protected interests in connection with the provision of LITIDEAL’s services must first contact LITIDEAL in writing, stating their claims and the circumstances of the dispute (unless the consumer applies directly to the court). The applicant must contact LITIDEAL in writing no later than within 3 months from the date on which he\/she became aware or should have become aware of the infringement of his\/her rights or legitimate interests.<\/span><\/p>\n

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The complaint can be submitted in English or Lithuanian.<\/span><\/p>\n

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In addition to the Applicant, the Complaint may also be submitted by a duly authorised representative of the Applicant, in accordance with the procedure laid down by law. <\/span><\/p>\n

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The applicant may submit his\/her Complaint in the following ways:<\/span><\/p>\n

– by sending the signed Complaint to LITIDEAL’s registered office at the address set out in these Rules above,<\/span><\/p>\n

– by sending the Complaint, signed with LITIDEAL’s electronic signature, by email to. to the postal address indicated in these Rules above.<\/span><\/p>\n

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The complaint must state:<\/span><\/p>\n

– The applicant’s name, date of birth or personal identification number and a contact address for communication;<\/span><\/p>\n

– The date of the complaint and the reason for the complaint, i.e. what rights\/interests have been infringed;<\/span><\/p>\n

– how you want the infringement to be remedied;<\/span><\/p>\n

– attach documents (if any) to support the facts set out in the Complaint;<\/span><\/p>\n

– how you want to receive the answer;<\/span><\/p>\n

– signature (The complaint must be signed).<\/span><\/p>\n

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The complaint shall be investigated and a detailed, reasoned written reply shall be provided to the Complainant no later than 14 days from the date of receipt of the Complaint (or receipt of revised information, as applicable).<\/span><\/p>\n

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In the event of failure to provide the above information or incomplete information, the time limit for the examination of the Complaint will only start to run after the Applicant has complied with the request for clarification.<\/span><\/p>\n

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Complaints are investigated free of charge.<\/span><\/p>\n<\/td>\n<\/tr>\n

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The complaint shall be examined in accordance with the principles of justice, fairness, impartiality and reasonableness, and shall be subject to a full examination of the facts set out in the complaint.<\/span><\/p>\n

The reply to the Applicant’s Complaint shall be given in writing, in the same manner as it was received, unless the Applicant has indicated a preference for a different method of reply at the time of lodging the Complaint. The reply shall be in the language (Lithuanian or English) in which the Complaint was submitted.<\/span><\/p>\n

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LITIDEAL shall have the right to refuse to process anonymous, unsigned and illegible Complaints or Complaints that do not contain sufficient identifying data of the Complainant. LITIDEAL shall have the right not to consider repeated Complaints. i.e. such Complaints with which the same Applicant addresses LITIDEAL on the same issue.<\/span><\/p>\n<\/td>\n<\/tr>\n

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If LITIDEAL does not satisfy the Applicant’s claims or satisfies them partially, LITIDEAL shall provide a detailed reasoned written reply, indicating other remedies for the Applicant’s interests.<\/span><\/p>\n

If the Applicant is not satisfied with LITIDEAL’s reply or if he\/she has not received a reply within 14 days, the Applicant shall have the right to apply to a consumer dispute resolution body within 1 year from the date of the application to LITIDEAL.<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":3245,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-4144","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nRules for handling consumer complaints - MYAVIS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/myavis.lt\/en\/avisnow\/rules-for-handling-consumer-complaints\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Rules for handling consumer complaints - MYAVIS\" \/>\n<meta property=\"og:url\" content=\"https:\/\/myavis.lt\/en\/avisnow\/rules-for-handling-consumer-complaints\/\" \/>\n<meta property=\"og:site_name\" content=\"MYAVIS\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-20T20:24:38+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Rules for handling consumer complaints - MYAVIS","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/myavis.lt\/en\/avisnow\/rules-for-handling-consumer-complaints\/","og_locale":"en_US","og_type":"article","og_title":"Rules for handling consumer complaints - MYAVIS","og_url":"https:\/\/myavis.lt\/en\/avisnow\/rules-for-handling-consumer-complaints\/","og_site_name":"MYAVIS","article_modified_time":"2024-11-20T20:24:38+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/myavis.lt\/en\/avisnow\/rules-for-handling-consumer-complaints\/","url":"https:\/\/myavis.lt\/en\/avisnow\/rules-for-handling-consumer-complaints\/","name":"Rules for handling consumer complaints - MYAVIS","isPartOf":{"@id":"https:\/\/myavis.lt\/en\/#website"},"datePublished":"2024-05-30T13:01:39+00:00","dateModified":"2024-11-20T20:24:38+00:00","breadcrumb":{"@id":"https:\/\/myavis.lt\/en\/avisnow\/rules-for-handling-consumer-complaints\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/myavis.lt\/en\/avisnow\/rules-for-handling-consumer-complaints\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/myavis.lt\/en\/avisnow\/rules-for-handling-consumer-complaints\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Avis Now","item":"https:\/\/myavis.lt\/en\/avisnow\/"},{"@type":"ListItem","position":2,"name":"Rules for handling consumer complaints"}]},{"@type":"WebSite","@id":"https:\/\/myavis.lt\/en\/#website","url":"https:\/\/myavis.lt\/en\/","name":"MYAVIS","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/myavis.lt\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/myavis.lt\/en\/wp-json\/wp\/v2\/pages\/4144","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/myavis.lt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/myavis.lt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/myavis.lt\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/myavis.lt\/en\/wp-json\/wp\/v2\/comments?post=4144"}],"version-history":[{"count":1,"href":"https:\/\/myavis.lt\/en\/wp-json\/wp\/v2\/pages\/4144\/revisions"}],"predecessor-version":[{"id":4145,"href":"https:\/\/myavis.lt\/en\/wp-json\/wp\/v2\/pages\/4144\/revisions\/4145"}],"up":[{"embeddable":true,"href":"https:\/\/myavis.lt\/en\/wp-json\/wp\/v2\/pages\/3245"}],"wp:attachment":[{"href":"https:\/\/myavis.lt\/en\/wp-json\/wp\/v2\/media?parent=4144"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}